Top 8 Managed Print Services Tennessee — Compare Options

RJ Young has been running on the same Nashville address since 1955, and no other independent dealer in the Southeast operates at its scale. The company manages Vanderbilt University Medical Center’s enterprise print fleet, a contract few mid-size dealers could carry. A recent expansion of its Xerox service partnership now covers SMB clients across three states. Larger accounts get a partner with depth. Smaller offices get the same local technicians backing it up.

MCC Solutions has been Memphis-headquartered since 1972 and operates branches in Memphis, Nashville, and Jackson. No other Tennessee-based copier dealer carries the customer review volume MCC has built across its flagship locations, with hundreds of five-star ratings stacked over decades. The company runs a 24/7 helpdesk and has a documented multi-site logistics contract handling more than twenty locations. Companies that hate waiting for callbacks tend to stay.

Centriworks is the only East Tennessee dealer holding Ricoh’s RFG Circle of Excellence Certification alongside CompTIA Security Trustmark+ verification, with a Certified Information Systems Security Professional on staff. Most dealers their size do not employ a full-time manufacturer-certified trainer in-house, but Centriworks runs its own training center for technicians. Originally founded as Thermocopy in 1964, the company is one of the oldest business technology firms in the region. Healthcare and legal clients tend to lean on that security posture. A strong match for organizations where print security is a board-level concern.

Open since 1979, MTR carries authorized service credentials across seven major brands, which is a wider span than most dealers their size attempt. The company spun up a dedicated Total Managed Print Services division rather than running MPS as a side service. Brand-agnostic service matters when offices inherit mixed equipment from acquisitions or office moves and need one phone number to call. MTR also runs a copier rental program for newer businesses that cannot qualify for a traditional lease yet.

Tri-City Business Machines is the only major copier dealer headquartered in Northeast Tennessee and has held its Konica Minolta authorization for more than fifty years. The company has won Konica Minolta’s Copier Dealer of the Year and Honor Council Award, recognitions held by only a small number of the manufacturer’s dealers nationwide. Its service department carries over seventy-five years of combined experience, which is unusual for a single-metro dealer this small. Most regional offices in Kingsport, Johnson City, and Bristol end up here.

Few offices in Chattanooga can call a different number for Sharp service, because CBM has been the area’s exclusive authorized Sharp agent since 1983. That single-brand focus pays off when offices need same-day parts, factory-current technicians, or genuine Sharp consumables on short notice. The company has built out its own managed print and document management practice on top of the Sharp line, plus IT and network monitoring. Offices already standardized on Sharp tend to consolidate the whole fleet here.

Novatech is the only Tennessee-headquartered copier dealer with staffed branches in all five major state metros, from Memphis to the Tri-Cities corridor through Chattanooga. The company built that footprint partly through the 2023 acquisition of ACT Business Machines, a sixty-year-old Chattanooga dealer. The Managed Office suite bundles print, IT, cybersecurity, and cloud under one contract, which is the trade-off here. Companies wanting only print find more flexibility elsewhere; companies wanting fewer vendors land here.

Independently owned since 1970, Appalachia Business Communications is the longest-running Toshiba authorized dealer in East Tennessee. The SIMPLE Print program bundles consumables, parts, and service into a single managed print agreement priced against existing supply spend. A four-hour average service response time backs it up, which matters more than most things on a copier brochure. Knoxville and Kingsport branches handle the territory directly rather than dispatching through a national queue.